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FAQ

Q.

What are the payment methods available with LiveServerSolution ?

Ans. LiveServerSolution accepts payments through wide range of payment methods such as Bitcoin, Perfect Money, Paypal , Skrill. You can get complete payment details at http://www.liveserversolution.com/payment.php .

Q.

How long does it take for my order to be activated?

Ans. All of our Service Domains, SSL, Server, VPS and Dedicated Servers are setup in 1 - 6 Working Hrs from the time the order is processed, in some cases within 24 hours from the time you place the order in case of payment verifications/ fraud alerts. You will receive an email from LiveServerSolution once your order has been approved.

Q.

Do you have an uptime guarantee?

Ans. Yes, we offer a 99.99% network uptime guarantee.

Q.

What type of support do you offer?

Ans. We offer 18/7 support on all hosting services via email and/or our helpdesk found here: http://www.liveserversolution.com/support.php .

Q.

How do I submit a ticket?

Ans. We give you the option of submitting a ticket by simply sending us an email which can be tracked and monitored via our helpdesk. You can also submit a ticket through your billing login system.

Q.

Do you offer Managed VPS's and Dedicated Servers?

Ans. Yes we do offer Fully Managed VPS's, and Dedicated Servers. For more detailed information please visit our various Services.

Q.

Can I upgrade my account at a later time?

Ans. Yes, you can upgrade your account at anytime. Please email us at [email protected] with your customer ID and we will take care of your request. Please note: once your plan is upgraded you can not request a downgrade of the same plan for at least one month.

Q.

Where are your servers located?

Ans. We have servers in 10 different location in the USA, Romania, Netherlands, Russia, Singapore, Japan, Germany, UK, France and Australia.

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